🦠 covid-19 doesn't stop us: FREE WORLDWIDE SHIPPING 🌎

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F.A.Q.s

 

 

 

I HAVE PLACED AN ORDER, HOW LONG WILL IT TAKE TO ARRIVE?

OUR FREE SHIPPING (also during COVID-19 pandemic!): 

UK   7 - 15 days with full tracking
US The United States flag image - free download  7 - 20 days with full tracking
AU Australia flag emoji - free download  7 - 22 days with full tracking

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
If you haven't received a shipping confirmation email with your tracking info within 3 days then feel free to get in touch.

 

HOW LONG IS THE SHIPPING?

Your order will be shipped within 24 hours immediately after the payment is made. Usually you’ll get your order in 2-3 weeks. Sometimes shipping may have a little delay due to holiday season or particular events.

 

HOW DO I PLACE AN ORDER?

Choose the items you want and click “Add to cart” button to reserve your product. Then click the “Checkout” icon in the upper right to view your shopping cart and again click “Checkout” to proceed and come to a page where you can apply your discount codes. Immediately after that, you’ll be asked to provide your details to confirm your order.

 

WHERE IS MY ORDER?

If more than 3 weeks passed and you still haven’t received your order, which is unusual and never happened before, please contact us here. We’ll get back to you as soon as possible with every details.



WHY HAVE I NOT GOT MY EMAIL CONFIRMATION?
There's a good chance that our email has ended up in your SPAM folder. If not then please email us and we will amend this for you right away.


WHAT ARE THE PAYMENT METHODS AVAILABLE?
We accept all major credit cards.


HOW SECURE IS MY PERSONAL INFORMATION?
We use industry-standard privacy protection; we don't sell, lease or otherwise distribute any personal customer information. What's more, all sensitive personal information is kept securely offline at our privately run data center.


I MESSED UP MY DELIVERY ADDRESS, WHAT DO I DO?
Not to worry, as long as you reach out to us immediately regarding the error in your address, we would be more than happy to change it for you. Just email us your full, correct address along with your order number and we would update your details for you. Please note that we have a 2-hour Change of Order Policy.


WHERE ARE YOU LOCATED, WHERE ARE THE PRODUCTS MADE?
DOGaiety™ is based in Italy! Everything is handmade and designed in the USA.


HOW LONG DOES SHIPPING TAKE?
For DOGaiety™ non-custom pieces, delivery takes 3-4 weeks and in peak seasons up to 6 weeks. This is because we quality check absolutely everything, and in high volume periods this takes longer. If you are unhappy with the lead times, please contact one of our representatives and they will refund or cancel your order for you! We want our customers to be happy.


DO YOU SHIP INTERNATIONALLY?
Yes, absolutely but in this period due to pandemic we have decided to ship only to US, UK, AU to provide the best service as always.



WHAT'S YOUR REFUND POLICY?
DOGaiety™ operates a no returns policy due to the customized nature of our products.
Order cancellations are available before one of our artists starts working your order which can be up to 2 hours after purchase.
Full refunds are available on all defective products, just send us a picture and we’ll make it up to you! Other types of refunds can be issued when the need occurs, but for more information visit our Return & Refund Policy page.


WANT TO BE FEATURED ON OUR SOCIAL MEDIA OR WEBSITE?
If you think your pet would like to be featured on our social media pages or even on our website make sure you either post a photo and tag us or send us one via social media or email: support@dogaiety.com


DIDN'T ANSWER ALL OF YOUR QUESTIONS?

I have another question, how can I get help? For every kind of request you can contact us here and our customer service available 24/7 will get back to you as soon as possible. CONTACT US AT support@dogaiety.com

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